At TheNovaSoft, we are committed to delivering high-quality web development and SEO services tailored to our clients’ unique needs. Due to the customized and digital nature of our work, we maintain a transparent and fair refund policy outlined below.
1. General Policy
Our services involve time, planning, and resource allocation from the outset. Refunds may be available in specific situations as detailed below, but we encourage all clients to thoroughly review project scopes and proposals before making payment.
2. Web Development Services
✅ Eligible for Refund:
- If the project is canceled before any work has begun, a full refund may be issued.
- If a project is canceled after partial work, a partial refund may be issued based on completed milestones and expenses incurred.
❌ Not Eligible for Refund:
- Once the final website or application is delivered and approved.
- If delays or dissatisfaction result from a lack of communication, content, or feedback from the client.
- After more than 14 days from project initiation or first delivery, unless otherwise agreed.
3. SEO Services
SEO is an ongoing process and results are influenced by many external factors such as search engine algorithm changes, competition, and content quality.
❌ Not Eligible for Refund:
- No refunds will be issued for SEO services once the monthly work begins.
- We do not guarantee first-page rankings and are not liable for performance outcomes.
4. Partial Refund Conditions
Partial refunds may be granted if:
- Only a portion of the work has been completed.
- Client cancels during early stages but after resource commitment.
- Refund amount will be prorated based on work completed and time spent.
5. Non-Refundable Services
Refunds are not provided for:
- Completed work or approved deliverables.
- Delays due to client inaction (e.g., lack of content or feedback).
- Digital services such as SEO strategies or keyword reports.
6. Deposits
Initial deposits are non-refundable unless agreed otherwise in writing. These cover time, administrative costs, and project onboarding.
7. Third-Party Fees
We are not liable for refunding payments made to third-party services including hosting, domains, plugins, or ad campaigns.
8. Change of Scope
If a client changes the scope mid-project, resulting in cancellation, a partial refund may be considered after deducting used resources and time.
9. Timeframe for Requests
All refund requests must be submitted within 7 days of the triggering event (e.g., invoice issuance or delivery of initial work).
10. Refund Request Process
Submit refund requests to [email protected] including:
- Project name or ID
- Reason for request
- Supporting documentation
11. Refund Processing
Approved refunds will be processed within 10 business days and returned via the original payment method.
12. Chargebacks & Disputes
Initiating a chargeback without prior communication is considered a breach of terms. It may result in project suspension and legal action.
13. Policy Modifications
We reserve the right to update or modify this policy. Any changes will be reflected on this page and apply to all future transactions.
Need help?
Contact us at [email protected] for any questions regarding this policy.